Tuesday, July 8, 2008

If People Bought Cars Like They Buy Computers


HELPLINE: "General Motors Helpline, how can I help you?"

CUSTOMER: "My car ran fine for a week, and now it won't go anywhere!"

HELPLINE: "Is the gas tank empty?"

CUSTOMER: "Huh? How do I know?"

HELPLINE: "There's a little guage on the front panel, with a needle, and markings from 'E' to 'F.' Where is the needle pointing?"

CUSTOMER: "It's pointing to 'E.' What does that mean?"

HELPLINE: "It means that you have to visit a gasoline vendor, and purchase some more gasoline. You can install it yourself, or pay the vendor to install it for you."

CUSTOMER: "What!? I paid $$12,000 for this car! Now you tell me that I have to keep buying more components? I want a car that comes with everything built in!"

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